FAQs

If your order has not yet shipped, then we should be able to update your delivery address, so long as the delivery country remains the same. We cannot change the delivery country. Please contact us urgently if you need to change your delivery address.

For your financial security, we are unable to make any changes to the billing details after an order has been placed.

We are unable to change orders once they have processed through our system. Regrettably this means we are unable to add or remove items from your order. If you wish to purchase an additional item, please place a new order. If you no longer require any of the items ordered, you may return them to us for a full refund.

If you would like to cancel your order please contact us as soon as possible. Unfortunately, we are unable to cancel your order once it has been shipped.

At this time we do not accept exchanges. If you would like to exchange your order, we recommend arranging a return for your original order and placing a new order.

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal. During the checkout process, the supported payment methods are displayed on screen.

If you card was declined at checkout please check the following:

• All details have been entered correctly
• The billing address is the same as the card’s registered address
• We accept the payment method/card type

If everything seems to be correct and it’s still not working, please try paying with another card. If none of the above works for you please contact us and we will look into this for you.

Our sunglasses are handcrafted from the highest quality cellulose acetate, sourced from the world’s leading supplier in Italy. Cellulose acetate is a plant-based plastic meaning its hypoallergenic, lightweight and very strong. Our metal frames are manufactured from high-quality stainless steel. Stainless steel is lightweight, flexible, strong and corrosion-resistant offering maximum durability and increased comfortability.

Our lenses are either crafted from CR-39 or Nylon, lightweight materials that offer an extremely high optical quality, almost as good as glass. In terms of durability, both CR-39 and Nylon are incredibly scratch and shatter resistant.

Yes, all of our lenses offer 100% protection against UVA and UVB rays.

We do not currently offer prescription lenses. However, all of our lenses can be replaced with prescription lenses by your local optician.

Yes, all of our sunglasses have been designed so that they can be easily adjusted to your individual needs. If your find that your acetate frames are too tight or loose, crooked on your face or hurt your ears, your local optometrist will be able to make the necessary adjustments. For metal frames, simply tighten or widen the nose pads. If, over time, the glasses become loose you can tighten the hinge screws with a small screwdriver. Again, these adjustments can be made by your optometrist.

Store your sunglasses in the case provided in a dry place at a temperature between -10°C and +35°C. Avoid putting them face down on any surface as this may scratch the lenses.

To maintain the function of your sunglasses we recommend regularly cleaning the lenses with soap and water. Avoid the use of any solvents of alcohol. When drying, use the microfibre cloth provided and avoid the use of abrasive cloths as these may damage the lenses.

At DMY BY DMY we take great pride in the craftsmanship of all of our sunglasses. In the unlikely event that a defect in materials or workmanship is found in your sunglasses within twelve months of purchase, we will exchange it with proof of purchase. Please note, our warranty does not cover sunglasses that have been altered, personalised or damaged due to normal wear and tear.

We are happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be offered in the form of a store credit which will be valid for 12 months. We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

Our normal return policy applies to all sale items. If you’re not perfectly satisfied, you may request a return for your item(s) within 14 days from the delivery date. After your return request has been accepted, you then have a further 14 days to return your order. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.